My client bumped his car and is asking me for warranty

[it will rain]

I don't know if this happened to anyone but I'm furious because he's bugging me to give him moneyback for the wrap but he crashed it. Literally his fault but he's saying the vinyl shouldn't have given up like that. How can I deal with this/him? Thanks.

 

[BBQFiend]

I don't know if this happened to anyone but I'm furious because he's bugging me to give him moneyback for the wrap but he crashed it. Literally his fault but he's saying the vinyl shouldn't have given up like that. How can I deal with this/him? Thanks.

That's a classic client misunderstanding, and it's infuriating when they try to blame your work for their mistake. What happened is damage, not a defect.
The vinyl 'giving up' is exactly what happens when it takes an impact – it tears, stretches, or gets punctured, just like paint would chip or scratch. It's designed to adhere, not to be indestructible against collisions.

How to handle it? be professional, but direct, avoid getting into an argument. State clearly that the damage is due to an external impact, which is outside the scope of any material or installation warranty.
also if you have terms of service or a warranty statement, refer them to it. This shows you have clear boundaries.
the focus on solutions. don't let them bully you into giving a refund for something that was clearly their fault. You did your job; the wrap just did what wraps do when hit

 

[Poonie Bear]

Maybe remind him that impact damage voids any warranty on materials. It's not the vinyl's fault, it's physics, you could offer to inspect it, but don't refund unfairly

 

[scare.crowz]

Tell him straight, the wrap protects, but it's not invincible, he crashed it, that's on him. No refunds for user error lol, stand your ground and don't let him bully you into paying for his screw up

 

[VinylVibe]

Exactly! It's crucial to stay cool and explain warranty limits clearly. Folks mix up damage with defects all the time. Being firm but friendly is the way to go